Terms and conditions:
The GoCard and its smartcard chip shall remain the property of the ORC* at all times.
The electronic purse contained within the card may only be used for the purpose of travel authorised by the ORC. Credit stored in the electronic purse is not refundable.
A receipt for travel will be issued for each use of the GoCard. Any dispute over the value of the travel charged must be raised with the driver at the time the receipt is issued. If the dispute is not resolved with the driver it may be referred to ORC, whose decision will be final and binding.
The ORC shall at its sole discretion charge a non-refundable card issuance fee, which is to be paid at time of issue.
Failed GoCards will be replaced at no cost to the recipient except where the GoCard has been bent or is structurally damaged. Three working days after receipt of the failed card, the ORC shall transfer the balance from the failed card to the replacement GoCard
The printed wallet accompanying the GoCard and the receipt provided at time of issue contain a card issue number and must be retained as 'proof of issue'.
Lost or stolen cards must be notified to the ORC as soon as possible. The ORC will require the person notifying the card as lost or stolen to provide 'proof of issue', contact details including name, address and contact telephone number, and proof of identity.
Upon receipt of notice that a GoCard has been lost or stolen (in accordance with 7 above) the ORC shall issue a new GoCard to the recipient and within two working days remove the lost or stolen GoCard access to the system. Three working days after notification, the ORC shall transfer the lost or stolen GoCard balance to the new GoCard, unless there is a dispute as to who is entitled to the replacement GoCard. The replacement GoCard shall be subject to the card issuance fee specified in 4 above.
Any dispute as to who is entitled to be reissued a failed, lost or stolen card, or any other matter concerning GoCards, shall be determined by ORC, whose decision shall be final and binding.
*The Otago Regional Council (ORC) runs the Go Card facility used on the Connectabus buses.